Contact Elwood Water Restoration

What should you do before the crew gets to your Elwood home?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• If water is coming in from outside after heavy rain near Big Duck Creek, move valuables to a higher floor and stay out of moving water.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will we ask when you call about water damage in Elwood?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If anything stored in the basement is sitting in water.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Whether the power to the wet area is on or off.
• Whether you've called your insurance company yet, and either answer is fine.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

What's worth knowing about water damage in Elwood homes?

The mix in Elwood includes Craftsman and cottage homes. Foundations here range between full basements and slab foundations, so let us know which one your house sits on. Older sewer systems that carry storm water and sewage in the same pipes can back up into basements during heavy storms. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Elwood?

This number covers Elwood and its neighborhoods, including these:

• Downtown / Historic Core · homes from the 1880s to 1920s, basements are common
• South Elwood · most with basements
• Cattail Estates · built mostly in the 2020s, many on slabs
• Forest Hill Estates / Forest Hills · most with basements
• Meadow Woods · basements are common
• Fieldcrest Estates · basements are common

Calls from Frankton, Windfall, Alexandria, Tipton, Atlanta, Summitville, Edgewood and Cicero come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?